Back to all

Questions to Ask Your Grand Rapids Service Advisor

April 23, 2023



We find that a lot of Grand Rapids drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Grand Rapids automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Grand Rapids. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Grand Rapids automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Grand Rapids service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Give us a call.

Tuffy Grand Rapids (Fuller Ave)
1121 Fuller Ave. NE
Grand Rapids, MI 49503
616.458.8091
http://www.tuffyfullerave.com

Need Service?

Request a Quote

More articles from Tuffy Grand Rapids (Fuller Ave.)

Treat Your Vehicle to Good Tires at Tuffy Grand Rapids (Fuller Ave)

April 21, 2024

When we shop for shoes, most of us know that we can get two pairs of cheap shoes or one good pair for about the same price. And since the two cheap pairs wear out in about the same time as the good pair, there really is no difference in cost. If you like having a closet full of shoes to match yo... More

Know Your Towing Limits in Grand Rapids

April 14, 2024

Some Grand Rapids drivers figure that anything they can attach to their trailer hitch can be towed by their vehicle. Nope. If you're going to do any towing around Grand Rapids, you should be aware of safety issues, MI towing laws and potential liability.Understanding tow ratings is important for ... More

Drive Train Service in Grand Rapids at Tuffy Grand Rapids (Fuller Ave)

April 7, 2024

The drive train in your vehicle includes all the components that transfer power from the transmission to the wheels. Those components differ depending on what type of vehicle you drive, namely, front-wheel drive, rear-wheel drive, all-wheel drive or four-wheel drive. The preventive maintenance y... More